We offer a 10 minute grace period. If you expect to be later than this, please contact our office for options. Please arrive 20 minutes early for your visit if possible to allow time for the registration process.

You will need to provide us with an email address. We will then provide you a link that will allow you to complete registration.

Visit our website and click the “Patient Portal” in the top right hand side of screen. Please note that you must first be registered for the portal via an email link.

We accept the following proof of income documents:

• Bank statements
• Tax documents
• Social Security or Disability (SSI) Payments award letter(s) showing amount
• Unemployment benefits award letter(s) showing amount
• Food stamp (SNAP) benefits statement/letter
• Letter of support (if no income and supported by someone else)
• Employer income verification letter
• For pediatric patients, a Household Application for Free and Reduced Price School Meals form, if certified by the school
• Documentation for other income as described in the Sliding Fee Application

We need documents from the 30 days prior to your visit (for unemployment benefits, a food stamp letter, a social security letter, or a disability letter, the prior 60 days is appropriate).

Without those documents we cannot issue you a discounted rate for the visit. We are required to obtain these proofs of income as a Federally Qualified Health Center. If you have any questions about this please call 205-380-9455, we want to help you in this process.

At least yearly, or when your household size or income changes.

Please contact us and we will help you get the documents you need for the visit.

We will take the documents you have and give you another 30 days to provide the remainder of the documentation.

We do have options for sibling appointments. The maximum to be seen at one time is 2. If you have more than 2 children, please call our office and we will do our best to accommodate you.

We accept all major insurances except Viva UAB plans. We do accept other Viva plans. If you have Viva insurance, please confirm with your insurance company and our scheduling team that your plan is accepted at Christ Health.

We need your ID and insurance cards available at the time of the appointment. If you are registering for our sliding fee scale (which is an income based program) we will need your proof of income and ID.

Please arrive 20 minutes prior to your appointment.

Yes, we will inform you of the process upon scheduling your appointment.

We do call and/or text patients to remind them of appointments. We also send out text messages that include the online pre-registration link.

Yes. If you have a scheduled appointment and do not call before the appointment and let us know to cancel or reschedule, this is considered a No-Show. After 3 No-Shows in one calendar year, you are no longer allowed to schedule an appointment. You must walk in and be placed on our standby list and we will work you in as we have availability that day.

You can access some of your information through your online portal. If you need your medical records, we will need a medical records request. Please call our office for more information.

Please call our office to speak with a refill nurse, and we will assist you.

Most insurances require a referral, and we need to communicate with your primary care provider in order to provide you with the best possible care.

No we do not. We are a clinical mental health office.

In order to make your first appointment as productive as possible we ask that you have the paperwork filled out before making an appointment.

It is always best if you contact your insurance provider to determine your benefits and copays/deductibles.

We can accommodate a limited number of outside referrals.

All Medicare part D plans except Humana and all private insurance except Cigna and Humana.

8:30 am to 12:30 pm and 1:30 pm to 5:30 pm.

12:30 pm to 1:30 pm.

Yes, for uninsured, privately insurance and some Medicare part D patients. No for Alabama Medicaid patients.

No, unfortunately we don’t.