FAQs

Pharmacy FAQs

What insurances do you accept?

All Medicare part D plans except Humana and all private insurance except Cigna and Humana.

What are the hours of operation for the Pharmacy?

8:30 am to 12:30 pm and 1:30 pm to 5:30 pm.

When are you closed for lunch?

12:30 pm to 1:30 pm.

Does Christ Health pharmacy provide diabetes testing supplies?

Yes, for uninsured, privately insurance and some Medicare part D patients. No for Alabama Medicaid patients.

Does Christ Health pharmacy provide Durable Medical Equipment (DME), ie Oxygen, nebulizer machines?

No, unfortunately we dont.


Medical FAQs

What do I do if I am late for my appointment?

We offer a 10 minute grace period. If you expect to be later than this, please contact our office for options. Please arrive 20 minutes early for your visit if possible to allow time for the registration process.

How do I register for the portal?

You will need to provide us with an email address. We will then provide you a link that will allow you to complete registration.

How do I access my portal?

Visit our website and click the “Patient Portal” in the top right hand side of screen. Please note that you must first be registered for the portal via an email link.

What are the acceptable forms of “proof of income”?

We accept the following proof of income documents:

  • Bank statements
  • Tax documents (prior year W-2, federal tax return, schedule C 1040 for self-employment)
  • 30 days of most recent pay stubs
  • Social security or disability (SSI) payments
  • Unemployment benefits
  • Wages from dividends, interest, assets, rental property, annuities, insurance policies, retirement funds, pensions, child support, alimony, gifts received from persons not living in household, or death benefits (see sliding fee application)
  • Wages from other sources not listed above
  • Food stamp benefits statement
  • Letter of support (if no income and supported by someone else)
  • Employer income verification letter
How many days of “proof of income” do I have to provide?

We need documents from the 30 days prior to your visit (for unemployment benefits, a food stamp letter, a social security letter, or a disability letter, the prior 60 days is appropriate).

What happens if I don’t provide those proof of income documents?

Without those documents we cannot issue you a discounted rate for the visit. We are required to obtain these proofs of income as a Federally Qualified Health Center. If you have any questions about this please call 205-380-9455, we want to help you in this process.

How often do I need to update my proof of income documents?

At least yearly, or when your household size or income changes.

What if I have a visit but no proof of income documents?

Please contact us and we will help you get the documents you need for the visit.

What if I just started working/receiving income and I don’t have 30 days of documentation?

We will take the documents you have and give you another 30 days to provide the remainder of the documentation.

Can I register more than 2 children in one day?

We do have options for sibling appointments. The maximum to be seen at one time is 2. If you have more than 2 children, please call our office and we will do our best to accommodate you.

What insurances do you accept?

For our medical appointments, We accept all insurances except for Cigna-HealthSprings and Viva UAB plans. We do accept other Cigna and Viva plans. Please call our front office if you have any questions.

What should I bring to my appointment?

We need your ID and insurance cards available at the time of the appointment. If you are registering for our sliding fee scale (which is an income based program) we will need your proof of income and ID.

How early should I arrive to my appointment?

Please arrive 20 minutes prior to your appointment.

I am new to CHC. Will I need to fill out new forms?

Yes, we will inform you of the process upon scheduling your appointment.

Will someone call me to remind me about my scheduled appointment?

We do call and/or text patients to remind them of appointments. We also send out text messages that include the online pre-registration link.

Is there a NO SHOW policy?

If so, what is the NO SHOW policy? If you have a scheduled appointment and do not call before the appointment and let us know to cancel or reschedule, this is considered a No-Show. After 3 No-Shows in one calendar year, you are no longer allowed to schedule an appointment. You must walk in and be placed on our standby list and we will work you in as we have availability that day.

Can I access my medical information online?

You can access some of your information through your online portal. If you need your medical records, we will need a medical records request. Please call our office for more information.

What do I do if I run out of medications?

Please call our office to speak with a refill nurse, and we will assist you.